yoya9 Terms and Conditions — Complete Rules

1. General Provisions and Definitions

These terms and conditions ("Terms") form a legally binding agreement between the yoya9 platform and its users ("Player" or "you"). In these Terms, "yoya9", "we" and "our" refer to the authority operating the yoya9.cam platform.

1.1 Key Definitions

• Platform: The yoya9.cam website, all pages and services.
• Account: The personal profile registered by a player.
• Real Money: Actual bets placed using Bangladeshi Taka (BDT / ৳).
• Bonus Funds: Extra credits granted under a promotion, subject to specific wagering conditions.
• KYC: Know Your Customer — the identity verification process.
• Wagering Requirement: The number of times you must place bets before a bonus can be withdrawn.

1.2 Applicability

These Terms apply to all services, games, bonuses, payment transactions and customer support provided by yoya9. Separate specific rules may exist for each game category and will apply alongside these general Terms.

2. Eligibility and Account Registration

2.1 Age Requirement

To create an account and play on yoya9 you must be 21 years of age or older. If an underage person uses this platform their account will be closed immediately and all deposited funds may be forfeited.

2.2 Registration Terms

When registering an account you must comply with the following conditions:

• Each individual may create only one account.
• All personal information provided must be accurate, complete and up to date.
• The mobile number and email used must be your own.
• Creating an account using another person's name or identity is strictly prohibited.
• Multiple accounts from one device, IP address or household are prohibited.

2.3 KYC Verification

We may conduct identity verification (KYC) before processing a withdrawal or at any time. This process may require a copy of a national ID card, passport, driving licence or other government-issued identity document. yoya9 reserves the right to hold withdrawals until KYC is completed.

3. Account Management and Security

3.1 Login Credential Security

It is your responsibility to keep your account password and login details completely confidential. Do not share this information with anyone. You are fully responsible for all activity carried out from your account.

3.2 Suspicious Activity

If you believe there has been unauthorised access to your account, notify our support team immediately. We will conduct the necessary investigation and secure the account.

3.3 Right to Close an Account

yoya9 may suspend or permanently close an account without notice in the following circumstances:

• Violation of the Terms.
• Fraudulent or suspicious behaviour.
• Suspicion of money laundering or illegal activity.
• Providing a false identity or false information.
• Bonus abuse.

4. Financial Transactions — Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on yoya9 is ৳100 (one hundred taka). All transactions are conducted in Bangladeshi Taka (BDT). The following payment methods are accepted:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposit transactions are generally processed instantly. Depositing funds through a third party is strictly prohibited — use only a payment account registered in your own name.

4.2 Withdrawal Terms

The minimum withdrawal amount on yoya9 is ৳500 (five hundred taka). Withdrawal requests are generally processed within 1 hour. Important points regarding withdrawals:

• Withdrawals can only be made to a payment account registered in your own name.
• Withdrawals may be held until KYC verification is completed.
• Withdrawals will be limited until any active bonus wagering requirement is met.
• Additional time may be required to verify any suspicious transactions.

4.3 Currency and Conversion

All transactions on yoya9 are conducted in Bangladeshi Taka. For transactions in foreign currencies the conversion rate will be determined by your payment provider. No additional charge is applied by us, though payment gateway fees may apply.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New players on yoya9 receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. Claiming this bonus requires a 10x wagering requirement to be met. This means the bonus becomes withdrawable after placing bets totalling 10 times the combined deposit and bonus amount.

5.2 General Bonus Rules

• Each bonus may have its own wagering requirement, validity period and maximum amount.
• While a bonus is active, bonus funds will be used before real money when placing bets.
• Any unused bonus will be cancelled automatically once it expires.
• Each promotion can only be claimed once — abusing bonuses through duplicate accounts is prohibited.
• yoya9 reserves the right to cancel a bonus and any associated winnings if bonus irregularities are detected.

5.3 VIP Program

The yoya9 VIP program has five tiers, each offering a weekly cashback:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

Progression through VIP tiers depends on regular play and loyalty to the platform. Cashback amounts are added to your account automatically.

6. Gaming Rules

6.1 Fair Play

All games on yoya9 are conducted in a fair and transparent manner. Our game providers — including Pragmatic Play, Evolution Gaming, Spribe, JILI and PG Soft — use internationally certified random number generators (RNG), which keep game outcomes completely random and impartial.

6.2 Betting Limits

Each game has a set minimum and maximum bet limit, which is displayed in the game lobby. Specific maximum bet limits may apply while playing in bonus mode — exceeding these limits risks the bonus being cancelled.

6.3 Technical Errors

If a game session is interrupted mid-way due to a technical issue, server outage or loss of internet connection, the system will determine the outcome based on the last confirmed state of that session. yoya9 reserves the right to cancel any winnings awarded as a result of an obvious technical error.

6.4 Special Live Casino Rules

Live dealer games are subject to the individual rules of providers including Evolution Gaming and Ezugi. Disconnections during a live game or dealer errors will be resolved in accordance with the game provider's rules.

7. Prohibited Activities

The following activities are strictly prohibited and may result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Bonus abuse — such as placing opposing bets solely to exploit a bonus (bonus abuse / arbitrage).
• Using hacking, malware or automated bots to gain an advantage.
• Money laundering or any other illegal financial activity.
• Colluding with other players.
• Attempting to interfere with game software or systems.
• Making transactions using a third-party payment account.
• Operating an account with a false identity or fake information.

8. Responsible Gaming

yoya9 places the highest importance on responsible gaming. We believe gaming should be a form of entertainment, not a source of financial problems.

8.1 Self-Control Tools

To support players, we provide the following features:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount.
• Bet Limit: Set a maximum bet amount over a specific period of time.
• Session Time Limit: Restrict the duration of each gaming session.
• Temporary Break: Temporarily suspend your account for anywhere from 24 hours to 30 days.
• Permanent Self-Exclusion: Close your account for an indefinite period.

To use these tools or to learn more about responsible gaming, visit our Responsible Gaming page or contact us via live chat.

8.2 Protection of Minors

If you have children or teenagers in your household, please use parental control software on your device. Keep your account login credentials away from minors.

9. Privacy & Data Protection

We give the highest priority to the security of your personal information. yoya9 uses SSL encryption technology to keep all data secure.

9.1 Data Collection

For account registration and management, we collect your name, date of birth, address, phone number, email, and payment-related information. This information is used to provide our services, ensure security, and meet legal obligations.

9.2 Data Sharing

Your personal information is not shared with third parties, except where: there is a legal obligation, it is required for payment processing, or it is necessary for fraud prevention. To read our full privacy policy, visit the Privacy Policy page.

10. Intellectual Property Rights

All content on the yoya9 platform — logos, designs, text, graphics, software, and other elements — is the intellectual property of yoya9 or its licensors. Reproducing, modifying, or using any part of these materials for commercial purposes without our written permission is prohibited.

11. Limitation of Liability

To the extent permitted by applicable law, yoya9 will not be liable for:

• Losses caused by internet connection interruptions or third-party service outages.
• Losses caused by your own negligence or violation of the terms and conditions.
• Losses caused by unauthorized third-party access (where we have taken reasonable security measures).
• Service termination due to government restrictions or legal changes.

In any circumstance, our maximum liability will be limited to the total amount you deposited in that month.

12. Changes to Terms & Service Termination

12.1 Changes to Terms

yoya9 reserves the right to change these terms and conditions at any time. For significant changes, a notice will be published on the platform. Continuing to use the platform after changes have been made will be considered as your acceptance of the new terms.

12.2 Service Termination

yoya9 reserves the right to stop or suspend the service for any reason or no reason. In such cases, arrangements will be made to refund any valid funds in players' accounts, however bonus funds will be cancelled.

13. Dispute Resolution

If a dispute arises over any matter, please contact our support team first. We strive to resolve all disputes amicably.

Dispute resolution process:

1. Submit a complaint via live chat or email.
2. Our team will provide an initial response within 48 hours.
3. After completing the necessary investigation, a resolution will be communicated within a maximum of 7 business days.
4. If you are not satisfied with the resolution, you may appeal to our higher authority.

For disputes regarding game results, system logs and server records will be considered as final evidence.

14. Contact

For any questions or concerns regarding the terms and conditions, please contact us:

• Live Chat: 24/7 direct support in Bengali.
• Email: [email protected]
• Service Hours: 7 days a week, 24 hours a day (BST).

Our Bengali-speaking support team is always ready to answer all your questions.