yoya9 Privacy Policy
Your personal information is completely safe with us — this page clearly explains how yoya9 collects, uses, and protects your data.
Introduction and Scope
yoya9 ("we", "our", "platform") operates a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains how yoya9 collects your personal information, where it is used, who it may be shared with, and what steps we take to protect your information.
By visiting our website yoya9.cam or registering an account, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
This policy applies to all services, applications, and websites of yoya9. Whether you play games on our platform, make financial transactions, or contact customer support — this privacy policy applies in all cases.
What Information We Collect
yoya9 collects only the information necessary to provide you with a safe and smooth service. A detailed description of the information collected is given below:
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Account verification and age confirmation (21+) |
| Contact Information | Email address, mobile number | Account registration, security messages, and support |
| Financial Information | bKash/Nagad number, bank account details | Processing deposits and withdrawals |
| Transaction History | Deposit amounts, withdrawal dates, gaming records | Financial reporting, fraud prevention, and responsible gaming |
| Device and Technical Information | IP address, browser type, operating system | Security, geographic verification, and service quality improvement |
| Cookies and Usage Data | Page visits, session duration, preferred games | Service personalization and platform improvement |
Purpose of Information Use
yoya9 uses your information for the legitimate purposes listed below. We never sell your information to third-party advertisers without your consent.
Account Management
Your identity and contact information is used to create, verify, and manage your account. Age verification (21+) and identity confirmation is a mandatory process that ensures the security of the platform.
Financial Transaction Processing
Your financial information is needed to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is used to confirm a minimum deposit of ৳100 and a minimum withdrawal of ৳500.
Fraud and Scam Prevention
We use both automated systems and human review to detect suspicious activity, unauthorized access, and financial fraud. This is essential to keep your account and balance secure.
Customer Support
When you contact support via our 24/7 live chat or email, we can view your account history to provide fast and effective assistance.
Responsible Gaming
By monitoring your gaming behavior, we can identify potentially problematic gaming patterns and provide assistance if needed. Your well-being is our priority.
Service Quality Improvement
By analyzing usage patterns and preferences, we work to make our platform more usable and enjoyable. This information is analyzed in a fully anonymized manner.
Cookies and Tracking Technology
What are cookies and why are they used?
Cookies are small text files stored in your browser that improve your experience when visiting our website. yoya9 uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions, store security tokens, and provide core services. These cannot be disabled.
- Functional Cookies: Used to remember your language preferences, game settings, and personalized experience.
- Analytical Cookies: Used to understand which pages are most visited and how users navigate the site.
You can control or reject most cookies by changing your browser settings. However, please note that disabling essential cookies may affect the functionality of the platform.
Information Sharing and Disclosure
Who do we share information with?
yoya9 never sells your personal information to third parties. However, limited information may be shared with certain trusted partners as needed to operate the service:
- Payment Processors: bKash, Nagad, Rocket, Upay, and banks — only the information necessary for transaction verification and processing.
- Identity Verification Services: To complete the KYC (Know Your Customer) process when opening an account.
- Technology Service Providers: Server hosting, data storage, and cybersecurity service providers — only under contractual confidentiality terms.
- Legal Authorities: In cases of legal obligation, court orders, or fraud investigations.
Data Retention Period
How long do we keep information?
yoya9 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Active Account Information: For the full duration while the account remains active.
- Financial Transaction Records: Generally 5–7 years, in accordance with legal requirements.
- Customer Support Communications: Up to 3 years after the issue is resolved.
- Analytical Data: Retained long-term in anonymized form, with personal identifiers removed.
When your account is closed, we begin the process of deleting all data except the minimum information required to meet legal obligations.
Data Security Measures
yoya9 follows industry-leading security standards to protect your information:
SSL/TLS Encryption
All data transmission between your browser and our servers is protected by 256-bit SSL/TLS encryption.
Firewall and Security
Our systems are kept secure through advanced firewalls, intrusion detection systems, and regular security audits.
Limited Access Policy
Only authorized staff can access your information, and a strict "need-to-know access" policy is followed.
Your Rights
As a user of yoya9, you have the following rights over your own personal information:
Right to Access
You may request a copy of your personal information stored with us at any time.
Right to Correction
If your information is incorrect or incomplete, you may request a correction and we will act promptly.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, except where legal obligations apply.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of direct marketing.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily limited.
Protection of Minors
Age Restriction and Child Protection Policy
yoya9 is an adult entertainment platform for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.
We verify age at the time of account registration, and if we ever become aware that a minor is using our platform, we will immediately close that account and delete all associated information.
If a parent or guardian believes their child has used our platform, please contact us immediately.
Notice of Policy Changes
Privacy Policy Updates
yoya9 may update this privacy policy from time to time. Updates may occur due to service improvements, new legal requirements, or business changes.
Whenever significant changes are made to this policy, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered users by email.
- Display a notification when you access the platform.
Continued use of the platform after any changes will be considered as your agreement to the new privacy policy. We therefore recommend that you visit this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us: