Responsible Gaming at yoya9 — Your Safety is Our Priority
Enjoy the fun while staying within your limits. yoya9 is committed to giving you a safe and healthy entertainment experience — deposit limits, self-exclusion, and 24/7 support are always here for you.
Why is Responsible Gaming Important?
Online betting and casino games are a form of entertainment — but they also carry the risk of becoming an addiction. yoya9 believes every player has a responsibility to themselves and their family. That is why we continuously work to create a safe environment.
Responsible gaming means keeping things in perspective — it is not a source of income, it is a leisure activity. When you feel financial pressure or cannot stop playing, it is time to seek help. yoya9 promises to be there for you at that moment.
Our platform includes several user-controlled protection tools — from setting deposit limits to full self-exclusion. On this page you can learn in detail about those tools and policies.
Keep in Mind
- Betting is for entertainment — not a source of income
- Chasing losses by increasing bets is dangerous
- Only bet money you can afford to lose
- Never bet with borrowed money
- Do not play under the influence of alcohol or drugs
- For those aged 21 and above only
Our Protection Tools
yoya9 gives you full control over your gaming experience. You can activate the tools below at any time.
Deposit Limit
Set a daily, weekly, or monthly deposit amount. Once a limit is set, it cannot be exceeded. This keeps you protected from overspending. Minimum deposit is ৳100.
Time-Out
Put your account on a break for a set period — from 24 hours up to 30 days. You will not be able to log in during the break. Use this tool to regain peace of mind.
Self-Exclusion
If you feel an addiction is developing, choose self-exclusion. You can close your account from 6 months up to permanently. This decision is hard to reverse — which is what makes it real protection.
Loss Limit
Set a cap on how much you can lose within a given period. Once the limit is reached, the system will automatically stop you and send you an alert.
Session Time Limit
Set a maximum time for each gaming session. When that time is up, you will receive a notification and the session will end automatically.
24/7 Support
For any questions about responsible gaming, contact our Bengali-speaking support team directly via live chat. We are always here for you.
Only individuals aged 21 and above may create an account and place bets at yoya9.
Age Policy and Underage Protection
You must be at least 21 years old to register at yoya9. We collect the necessary information at registration to verify age. In case of any suspicious activity, we may request additional proof of identity at any time.
To prevent minors from accessing this platform, we strongly recommend that you keep your device and account details out of reach of children and teenagers. Parents and guardians can use parental control software to restrict access to gaming sites.
If there is evidence that a minor has used an account, that account will be closed immediately and the associated deposits will be returned.
Warning Signs of Problem Gaming
Ask Yourself
If any of the following signs apply to you, seek help:
- You keep betting repeatedly to chase your losses
- You feel restless at the thought of stopping betting
- You hide your betting from family or friends
- You are taking on debt or borrowing money to bet
- Gaming feels more important than work, study, or family
- You cannot stop even after a win
- You are constantly thinking about gaming
Steps to Getting Help
Acknowledge It
Admitting there is a problem is the first step. There is no shame in it — it can be resolved.
Activate a Time-Out or Self-Exclusion
Go to your account settings to activate a protection tool, or let our support team know.
Tell Someone You Trust
Seek support from family or friends. Recovery is easier with their help.
Get Professional Help
Talk to a mental health professional or counsellor. Professional support is the most effective approach in the long run.
Deposit and Withdrawal Limits and Policies
Our financial limits are clearly defined to ensure transparency and security.
Minimum Deposit
The minimum deposit amount by any method is ৳100. The same limit applies for bKash, Nagad, Rocket, Upay, and bank transfer.
Minimum Withdrawal
The minimum withdrawal amount is ৳500. This limit applies to ensure safe and fast transactions.
Withdrawal Time
Approved withdrawals are generally processed within 1 hour. Fast service is our commitment.
SSL Protection
Every transaction is secured with SSL encryption. Your financial information is always kept safe.
Contact Us for Support
For any issue related to responsible gaming — setting limits, activating self-exclusion, or simply needing someone to talk to — our Bengali-speaking support team is always ready.
Your identity and conversations are kept completely confidential. There is no judgement or shame in reaching out. We are simply here to help you.
- 24/7 Live Chat — speak directly in Bengali (Bangladesh Standard Time)
- Email: [email protected] — write to us about anything
- Contact support directly for self-exclusion or setting limits
- All information is completely confidential and secure
Core Principles of Responsible Gaming
For responsible gaming at yoya9, we believe in the following core principles:
- Gaming should be an enjoyable, stress-free experience
- Player protection always comes before platform profit
- Every protection tool is free and easy to access
- Access by minors is completely prohibited and actively prevented
- Ensuring a transparent and fair gaming environment
Frequently Asked Questions about Responsible Gaming
Below are answers to the most common questions from our players.
- Time-Out: a short-term break (24 hours to 30 days). Your account reactivates automatically when the period ends.
- Self-Exclusion: a long-term or permanent closure (6 months or more). Choose this if your addiction issue is serious.
Enjoy yoya9 Safely
Play responsibly and enjoy our world of entertainment games. Check the FAQ to learn more or contact us directly.
yoya9's Promise
yoya9 is not just an entertainment platform — we are committed to ensuring a safe and honest experience for players in Bangladesh. Our responsible gaming programme is at the heart of that commitment.
We believe it is possible to build a healthy gaming culture — one where players enjoy themselves within their limits and can get help when they need it. Toward that goal, we continuously improve our protection measures.
Through fair play, SSL encryption, and transparent rules, we ensure that every experience is safe and trustworthy.
More Information and Support
You can learn more by reading our other policy pages. Providing clear information is part of our responsibility.